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How do I renew my library materials?

34 views   |   0   0   |   Last updated on Sep 14, 2017    Library Policies & Guidelines Library Facilities & Resources My Library Account

Reserve items and laptops cannot be renewed. Items in the circulating collection may be renewed twice if no one has placed a hold on the item. If an item must be returned because the renewals have been exhausted, then the patron must wait at least 24 hours before checking it out again.

You may renew online, by phone, or in person. {Exception: Tablets have a 2-week loan period and can be renewed twice in-person (pending review of availability). After a checkout period, patrons must wait at least 24 hours in order to check out another tablet.}

  1. In person:
    During library hours, you can come in person to any ACC library Checkout Desk to renew materials. You don't even have to have the materials with you to renew!
  2. Over the phone:
    Call during library hours and speak to checkout staff.
  3. Online:
    Go to the My Library Account link on the library homepage

Some materials may not be renewed. Otherwise, there is a maximum of 2 renewals per item as long as the item has not been requested by another patron. If the item must be returned because the renewals have been exhausted then patrons must wait at least 24 hours before checking it out again. Be sure to read through our checkout and fine policies:

Hours and phone numbers can be found on our Locations & Hours page.

See related: Contact the library about my record | How to renew online


How can I get my professor's course reserves?

34 views   |   0   0   |   Last updated on Sep 14, 2017    Class Information

For an explanation of what course reserves are and what types of materials you will find on reserve, please visit our Information About Course Reserves page.

How do I Find Course Reserves?

Take a look at this FAQ (Finding Course Reserves) for details and a print-friendly copy if you want it.

If you need additional assistance, you can come in person, call, or visit our Ask a Librarian page.

Hours and phone numbers can be found on our Locations & Hours page.


How can I access library database resources? How can I troubleshoot problems getting to databases?

33 views   |   0   0   |   Last updated on Sep 22, 2017    Research or Class Assignments Databases & Online Resources

All of our electronic resources are available to currently enrolled students and ACC faulty and staff through the library website (http://library.austincc.edu).   The electronic resources  are listed in a number of ways. 

Quick ways to e-resources:

  • Use the A-Z List of Databases link on the right side of the home page under Quicklinks.
  • For general database searches, use the articles search box in the middle of the home page to enter your search keywords.

Are you off campus or using a personal device on the ACC student wifi network?

When you want to access our electronic subscriptions from off campus or using a personal device on the ACC student wifi network, there are some things you must check before going to those links. Please see the Instructions for Accessing Databases page before you try to use those resources.
Note: You will need to enter your currently valid ACCeID and password to use the databases.

Having problems getting to a database or electronic resource?

Please see links to our troubleshooting pages in the right sidebar on the Instructions for Accessing Databases page.


Can I donate books or other materials to the library?

32 views   |   0   0   |   Last updated on Sep 14, 2017    Library Policies & Guidelines

Library Gifts, Donations, and Memorials

Library Services provides materials and resources to support the curriculum goals of the college and research, informational and lifelong learning needs of students, faculty and staff.

Given existing and new ACC Library Services projects (RGC closing, SGC); limited space on public shelves at most libraries; lack of appropriate college storage environments (location, temperature, accessibility, etc.); ACC Library Services is not accepting gifts or donations of materials for AY 2015-16, AY 2016-17 and AY 2017-18. Although libraries will still continue to add new materials, the decision not to accept gift materials/donations, ensures that Library Services can adequately re-distribute the existing RGC library collection to other ACC campus libraries during the closure and renovation of that campus.

You may also want to consider: Options For Getting Rid Of Unwanted Books, Magazines, Videos


How can I see my library record?

31 views   |   0   0   |   Last updated on Sep 14, 2017    Library Policies & Guidelines My Library Account

You can contact any ACC library to check on the current status of your library record. Your privacy is important to us, so you will be asked to identify yourself satisfactorily. If you come into a library, your ACC ID and photo identification will be required. Hours and phone numbers can be found on our Locations & Hours page.

You can also view what you have checked out as well as any fines you might owe through the My Account link. To view your account online, you will need to enter your current ACC eID and password. Note: The My Library Account Link on the Libary Web Site navaigation bar will also take you to the My Account link on the Library Search Site.

See related: ACC Identification Cards


What do I need to know if I am a library guest or visitor?

30 views   |   0   0   |   Last updated on Jul 26, 2016    Library Policies & Guidelines

To maximize use of resources and services for ACC students, faculty and staff, ACC libraries require sign-in or presentation of a current valid ACC ID card. Some ACC Library resources and services are limited by licensing agreement for use by our students and employees only.

Please note that:
Current students and employees have priority use of all library resources and services.

For purposes of this FAQ, Guest and Visitor are defined as anyone who is not currently enrolled or employed by Austin Community College.

It is important that you read the information linked below.
(Optional: Click here to see a brochure of all information.)


How do I return books or other library materials?

29 views   |   0   0   |   Last updated on Jul 26, 2016    My Library Account

  • Books may be returned to any ACC Library.
  • Reserve items must be returned to the original Library from which they were checked out.
  • When a library is closed, you can return most material in the book drop if there is one available.
    Book Drop Locations
    There are book drops at Cypress Creek, Eastview, Elgin, Hays, Pinnacle, Riverside, Round Rock and South Austin campuses. These book drops also remain available for book returns throughout intersessions.

If you are currently registered and paid for the session, you may want to consider renewing your library material. Some materials may not be renewed. Otherwise, there is a maximum of 2 renewals per item as long as the item has not been requested by another patron. Be sure to read through our Checkout and lending policies:

Hours and phone numbers can be found on our Locations & Hours page.

See related: Contact the library about my record | How to renew online


Is my library record private/confidential?

28 views   |   0   0   |   Last updated on Sep 14, 2017    Library Policies & Guidelines My Library Account

Librarians take the confidential nature of information about patrons very seriously. Everything about your record and library use is confidential and includes:

  • What materials you have checked out or used in the library
  • What materials you have checked out or used in the past
  • What e-resources you have accessed at the library or at a remote location
  • What reference questions you have asked
  • What fines you may have or may have had in the past

To keep your record/library use information confidential, the library:

  • Uses the college's network security to secure information retained online
  • Designs online retention processes to delete all extended-use history for print materials and online database and Internet information (print materials deletes use after "last patron," online search information is deleted every 24 hours)
  • Requires extensive training for library staff concerning the protection of patron rights and information
  • Records and retains any and all use statistics in the aggregate rather than specific to the question, the source or the user

You may provide the library with a written statement that designates someone else access to your record. Please check with library staff for the appropriate procedure.


How do I find the hours and locations of the library?

28 views   |   0   0   |   Last updated on Sep 14, 2017    Getting Help Library Facilities & Resources

Hours and phone numbers for every campus library can be found on our Locations & Hours page.

You can view hours:


What are the checkout and fine policies for ACC Library users?

27 views   |   0   0   |   Last updated on Sep 14, 2017    Library Policies & Guidelines

ACC Libraries maintain circulation guidelines to provide maximum availability of its resources to ACC borrowers as referenced in the Administrative Rule #4.02.002

Check Out

Renewal

  • Reserve items and laptops cannot be renewed. Items in the circulating collection may be renewed twice if no one has placed a hold on the item. If an item must be returned because the renewals have been exhausted, then the patron must wait at least 24 hours before checking it out again.
  • You may renew online, by phone, or in person. {Exception: Tablets have a 2-week loan period and can be renewed twice in-person (pending review of availability). After a checkout period, patrons must wait at least 24 hours in order to check out another tablet.}

Return

More Information


Can I request a book or video (even if it is checked out) or have it sent from another ACC library?

27 views   |   0   0   |   Last updated on Oct 20, 2017    Library Facilities & Resources

Yes- here's how to do it:

Note: You cannot request textbooks from the Student Support Textbook Collection online.

  1. Search the ACC Library Search Tool on the library homepage http://library.austincc.edu for the item.
  2. Once it is found, Click on the Request Item button.
  3. Fill in your ACCeID and password.
  4. Choose the campus location where you plan to pickup your item.
  5. Review your request and click on the Request Item button to complete your request.

NOTE on books/videos at other libraries: Items are pulled from shelves only once each morning (M-F). Campus mail delivery may take 2-4 days. If you require faster service -- or, if you have not heard from us within 10 days -- contact the library directly. Also note that items are not always returned by their due dates. Items on order will take longer.

NOTE on requesting books/videos that are checked out: Items are not always returned by their due dates. You will receive a message at your ACC email address when requested items are ready for pickup.

If you wish to suggest or request that a new title be purchased for the library, you can find more information here.

See related: Get a book or article ACC does not own || Document Delivery


Can I search the library on my mobile phone?

27 views   |   0   0   |   Last updated on Sep 14, 2017    Library Facilities & Resources

 

How do I access the Web site on my phone or mobile device?

All users no matter what kind of device -- phone, tablet, desktop PC -- should be able to view all pages on the Library Web Site. Just as the ACC Web Site, the pages are designed to be viewed on any size screen. The URL http://library.austincc.edu is the same for all devices.

How do I access the Library Search Tool (Catalog) on my phone or mobile device?

If you are able to access the internet on your mobile device, type https://austincc.ent.sirsi.net into your mobile device internet browser.

Why do the sites look so different on my phone or mobile device?

The look of the Library Web Site and the Library Search Tool (Catalog) will vary depending upon your device. All information is there but may be arranged differently depending upon the size of your screen.

What mobile devices can the sites support?

The sites support any handheld devices, PDAs or mobile phones, which provide access to the internet through the browser (like Safari or Chrome).

What can I do once I get into the Library Web Site?

You can do almost anything on your phone or mobile device that you can using a desktop computer -- Find information .. Search for Articles, etc.

What can I do once I get into the Library Search Tool (Catalog)?

  • You can find books, movies, music, journals, magazines, news.
  • You can search by keyword, title, author, etc., just as you would on a larger computer.
  • You can limit your search to a campus, DVDs, online resources (like e-books or streaming videos), or journals and magazines.
  • You can save records for viewing.
  • Clicking on My library account allows you to vew items checked out, renew checked out items, view fines, view and cancel book/dvd requests.

How accessible is Library Web Site or the the Library Search Tool (Catalog) for those with a disability?

Library Web Site and Search Tool are designed to be accessible by all and is compliant with the U.S. government's Section 508 standards for web site accessibility. This compliance is essential for library patrons with disabilities because it makes sites more accessible with screen reading software.


How can I find and use e-books?

27 views   |   0   0   |   Last updated on Sep 14, 2017    Research or Class Assignments

There are two ways to find and use ebooks.

  1. You can go directly to an ebook from the library catalog.
    • E-books are identified in the catalog by an icon which is a blue book with an "e" on the cover.
    • You can get to the book online by clicking the View Now button.
  2. Or, you can go to our Online E-Books page and choose to look a a list of books for a particular e-book vendor.

If you are off-campus: You will be asked to enter your ACCeID and password to verify that you are a currently enrolled student.

If you need additional assistance, please call or visit our Ask a Librarian page. Hours and phone numbers can be found on our Locations & Hours page.

DO I HAVE TO DOWNLOAD AN E-BOOK TO VIEW IT?

No, you don't! Our e-books can just as easily be read via your phone, tablet, or computer browser. While viewing titles online, you can search their content, turn pages, and print -- all without having to download to your device. Downloading can be helpful if you wish to view a title offline, i.e., you wish to read an e-book without having to use the Internet, WIFI, or data to access.

How can I talk to an advisor or get help from a tutor?

26 views   |   0   0   |   Last updated on Sep 14, 2017    ACC Information

... Talk to an advisor?

Academic advisors assist new students to complete the application process, review state-mandated TASP requirements, understand ACC's placement policies, and evaluate assessment results. For information on academic advising, and to find out how you can get in touch with an ACC advisor, follow this link:

ACC Advising Centers

... Get help from a tutor?

The libraries do not provide tutoring services. However, each ACC campus has a Learning Lab that offers free tutoring in a variety of subjects.

Links to all of the different ACC Learning Labs can be found here:

ACC Learning Labs

How can I find out if the library has a textbook for my class?

26 views   |   0   0   |   Last updated on Sep 14, 2017    Class Information Library Facilities & Resources

Students should not depend upon the Library for their required textbook. In general, the Library does not purchase textbooks nor does the library subscribe to or purchase electronic textbooks for students.

Some instructors may bring current textbooks to the library for student use. When this happens, the books are put in the library's special Course Reserves section. See the FAQ Finding course reserves and language CDs for more details.

**Selected textbooks are purchased by the ACC Student Support Center to assist certain student groups to gain access to required textbooks. More information about the Textbook Collection ...

You may want to check in the Library Catalog for older editions of various textbooks. Often instructors will donate older copies to the collection when a new edition is released.


How can I find DVDs, videos, and other media?

26 views   |   0   0   |   Last updated on Sep 14, 2017    Research or Class Assignments

ACC Library Services has a large selection of DVDs, CDs, videos and other media materials. Some of these are for library use only-- but there are many available for check-out. Also, thousands of educational videos are available streaming through Films on Demand or Kanopy.

Finding media items is easy:

  1. Open the Library Search Tool.
  2. Type the subject or title in which you are interested.
  3. Click on Search or press the Enter key..
  4. Choose the type of resources you want from the "Material Type" option on the left sidebar.
  5. This will display all the items that relate to your search.

Can I use the computers in the libraries?

23 views   |   0   0   |   Last updated on Sep 14, 2017    Library Policies & Guidelines Computers

Guests/Visitors, please see this FAQ..

Library Services provides materials and resources to support the curriculum goals of the college and research, informational and lifelong learning needs of students, faculty and staff.

[Given the limited number of computers at all ACC libraries, we must limit computer activity to ensure equitable access for ACC students and employees.]
  • Library Computer Workstations are for college-related activities or work.
     
  • You may be asked to give up the computer after 30 minutes.
  • Printing is limited to 15 sheets per day. Additional printing is 10¢ per sheet.
  • (See also Printing in the Library.)
    [We advise all library users to limit the amount they print by first using Print Preview to determine the exact pages they need to print. Excessive or unnecessary printing may trigger additional costs to the person who is printing. Please consider emailing items to yourself instead of printing.]
  • You must comply with the Acceptable Use Guidelines - also linked at the bottom of the Library Home Page.
     
  • Students should take care to give students with disabilities access to computers and other machines equipped with adaptive software or other technology accommodations.

How can I find books and videos?

23 views   |   0   0   |   Last updated on Sep 22, 2017    Research or Class Assignments

It is easy to find books and videos by using the ACC Library Catalog. Just type in keywords and press the search button.  Your results will be on the Books, movies, music tab. You can limit your results using the options on the left sidebar.

You can also find online books through our E-Book resources. E-Books are online, full-text versions of printed materials. Find more information on how to find and use e-books.

More information on how to find books can be found by using our quick Library Guide to Finding Books, Videos, & Course Reserves or our online tutorial, Finding Books and E-Books.

Distance Learning students can use our Document Delivery services.

If you need additional assistance, please call or visit our Ask a Librarian page.

Hours and phone numbers can be found on our Locations & Hours page.


How do I write a paper and document my sources?

22 views   |   0   0   |   Last updated on Sep 14, 2017    Research or Class Assignments

Writing a paper is much easier when you understand the process. Use these guides to get started:

Writing:

There are many ways to document the sources you have used. Be sure to check with your instructor to find out what documentation method is preferred. Then use the following guides to assist you:

Documentation Guides:

Online Tutorials:

 

See related: Develop a topic


How do I see what material I have checked out?

21 views   |   0   0   |   Last updated on Aug 28, 2017    My Library Account

Use our My Library Account link on the Library Web Site navigation bar.

Click on "My Account" at the top of the next screen. Note: You will be asked for your ACCeID and password. See more information.

 

Hours and phone numbers can be found on our Locations & Hours page.

See related: Contact the library about my record | How to renew online

Some materials may not be renewed. Otherwise, there is a maximum of 2 renewals per item as long as the item has not been requested by another patron. If the item must be returned because the renewals have been exhausted then patrons must wait at least 24 hours before checking it out again. Be sure to read through our checkout and fine policies:

Checkout and Fine Policies for ACC Library Users

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